PTU Elite: Soft Skills

Build and develop essential competencies like communication, empathy, and conflict management that lead to safer, patient-centered care and improved staff retention

Description

• With a focus on communication, empathy, leadership, conflict management, and teamwork, this online program combines practice-ready clinical resources with multimedia modules to foster harmonious, well-rounded pharmacy teams.
• Sharpen techs’ soft skills to improve teamwork, patient care and outcomes. With a focus on communication, empathy, leadership, conflict management, and teamwork, this online program combines practice-ready clinical resources with multimedia modules to foster harmonious, well-rounded pharmacy teams.
• The PTU Elite: Soft Skills Program is an 11-didactic-hour online solution that builds soft skills competency using video simulations, case studies, and real- world scenarios that are specific to pharmacy technicians and the pharmacy. Interactive learning modules in each course make implementation of new skills easy, and include highly relevant, concise, technician-specific information including:
• Communication basics
• Patient-centered communication
• Communicating with the healthcare team
• Managing conflict
• Leadership
• Teamwork
• This course is appropriate for individuals aspiring to be employed as a pharmacy technician or pharmacy technicians that wish to further their careers by developing management skills.